Which utility provider

People's Energy closed Sept Pure Planet closed Oct If you live in Northern Ireland, take a look at our scores for six Northern Ireland electricity and gas firms. All these factor into our Which? Recommended Provider assessment and include:. Outfox the Market tops the table for the first time, having scored far better than last year, when it was in the lower half of the table.

Octopus Energy follows closely in second place. Recommended Providers WRP for energy. Both of our Which? Recommended Providers scored highly for customer satisfaction, however Pure Planet closed in October Find out more about Octopus Energy and what happened to Pure Planet. But seven didn't quite make it for reasons including being slow to answer the phone, scoring below average in our procedures assessment or making a payment after energy regulator Ofgem found they'd done something wrong.

Both fell short on just one criteria. Octopus Energy doesn't always offer the cheapest deals but customers still rate it good value for money, indicating that it demonstrates its value in other ways. Npower was the lowest-scoring company in our latest survey, finishing in last place. The firm is closing down and customers have moved to Eon Next.

Scottish Power scores similarly poorly. Both have been near the bottom of the table for several years running, though neither was in last position last year. Our survey shows the importance of customer service and resolving customers' complaints successfully. These were the only two firms to score just two stars for how they handle complaints and Scottish Power scored as poorly for its customer service. One in 10 of its customers in our survey said its service was poor.

Both fared poorly for value too, with one star apiece. Npower had the highest proportion of customers who said it was poor value for money in our survey. SSE used to be among them but the brand is now owned by Ovo. These firms consistently rank in the lower half of our table. British Gas is the highest-rated of the traditional big firms this year, in joint 18th place. However, the dominance of the traditional big firms is ending.

Ovo Energy is now the second-largest supplier and scores far better, finishing joint 8th overall. With SSE's customers now under its wing, we'll be keeping a close eye on whether the brand gets better ratings in future. More changes are afoot, too.

Fort Albany Power Corporation. Fort Frances Power Corp. Greater Sudbury and the Municipality of West Nipissing. Grimsby Power Inc. Guelph Hydro merged with Alectra Utilities. Halton Hills Hydro. Hydro Inc. Hydro Hawkesbury Inc. Hydro One Remotes. InnPower Corporation. Kashechewan Power Corporation. Kingston Utilities Kingston. Kitchener-Wilmot Hydro Inc. Lakefront Utilities Inc. Lakeland Power Distribution Inc. London Hydro Inc. Midland Power Utility Corporation.

Milton Hydro. Newmarket-Tay Power Distribution Ltd. Niagara-on-the-Lake Hydro Inc. Niagara Peninsula Energy Inc. North Bay Hydro. Northern Ontario Wires Inc. Oakville Hydro Electricity Distribution Inc. Orangeville Hydro. Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas electricity provider for your needs. We show all those tariffs made available to us by energy suppliers.

This may exclude tariffs that are exclusive to other comparison sites. More about Which? Tired of poor customer service from your energy supplier? Use our Which? We work in partnership with Energylinx to provide our Tariff updates.